Cancellation Policy

A commitment to attend one of i-coach academy’s accredited or academic programmes, seminars or events is entered into either through the submission of a booking request (via email or i-coach academy’s website) or the submission of a completed application form. Through the submission, the individual is entering into a contractually binding agreement with i-coach academy and is giving their acceptance to abide fully with the published terms and conditions applicable to the particular accredited or academic programme, seminar or event.

Terms and conditions plus fees payable for i-coach academy’s accredited or academic programmes, seminars and events are published on i-coach academy‘s website (www.i-coachacademy.com). It is the individual’s responsibility to ensure they have read and understood the terms and conditions that applies to the accredited or academic accredited or academic programme, seminar or event to which they have booked. 
 

Payment

On receipt of a booking request or application form, a place will be held for the individual by i-coach academy and an invoice raised.

  • For seminars and events (including Skills Assessment Days) fees are payable in full on receipt of the i-coach academy invoice
  • If more than 30 days prior to the accredited or academic programme start date, a deposit totaling 20% of the total accredited or academic programme fee is payable on receipt of the invoice with the balance payable 20 working days prior to the accredited or academic programme start date
  • Where there are fewer than 30 working days prior the accredited or academic programme start date, the total accredited or academic programme fee must be paid in full on receipt of the invoice
  • For accredited or academic programmes being paid in ‘tranche’ (installments) an administration fee will be added to the total cost of the accredited or academic programme and appear as a separate item on the invoice
  • For Skills Assessment Days fees are payable in full on receipt of the i-coach academy invoice

Exceptions

  • Administration fees, where billed, are non-refundable
  • Skills Assessment Days fees are non-refundable in the event of cancellation by the delegate
  • Accredited or academic programmes, seminars or events (including Skills Assessment Days) rescheduled by i-coach academy which result in the individual being unable to attend the rescheduled date(s) will result in any monies paid (less any administration fee) being refunded and no further cancellation charges applied 
  • In the event the individual is unable to attend a booked accredited or academic programme, seminar or event they have the right to offer a substitute to attend in their stead to avoid incurring cancellation charges subject to i-coach academy’s agreement
  • Cancellation of an accredited or academic programme, seminar or event by i-coach academy with no rescheduled date(s) offered will result in a refund being made (less any administration fee)
  • If an individual is unable to pay the total accredited or academic programme fee in one sum a Tranche Payment Plan can be arranged at the discretion of i-coach academy. Each request of this nature will be considered on a case-by-case basis. In every event, however, all payments must be paid in full in accordance with the agreed Tranche Payment Plan. Failure to pay an agreed tranche without the express agreement of i-coach academy will result in the individual being withdrawn from the accredited or academic programme in which they are participating. Please be aware payment in tranches is subject to a one-off administration fee which is non-refundable in all circumstances
  • It is the individual’s responsibility to ensure they have read and understood the Terms and Conditions that apply for every accredited or academic programme, seminar or event onto which they have been booked. For special events which may have their own specific Terms and Conditions the individual is obliged to abide by those specific Term and Conditions

Terms and Conditions – Seminars & Events

If you have to cancel a seminar or event, we will provide a refund as detailed below, less an administrative charge of £20.

  • Cancellation more than 30 working days prior to a seminar or event date = 0% of fees forfeit
  • Cancellation fewer than 30 working days but more than 15 working days prior to a seminar or event = 50% of fees forfeit
  • Cancellation fewer than 15 working days prior to a seminar or event = 100% of fees forfeit

NB If the individual is able to offer a substitute to attend in their stead, subject to i-coach academy’s agreement, no monies will be forfeit and no administrative fee charged.

Terms and Conditions – Accredited or Academic Programmes

  • Cancellation more than 40 working days (Mon – Fri) prior to the date of commencement of a accredited or academic programme = no charge
  • Cancellation more than 30 working days (Mon - Fri) prior to the date of commencement of a accredited or academic programme = 20% of total fee is forfeit
  • Cancellation fewer than 30 working days (Mon - Fri) but more than 15 working days (Mon - Fri) prior to the date of commencement of a accredited or academic programme = 50% of all monies paid or owed are forfeit
  • Cancellation fewer than 15 working days (Mon - Fri) prior to the commencement of a accredited or academic programme or withdrawal from a programme once it has commenced = 100% of any monies paid or owed are forfeit
  • In the event a student proves to be unsuited for an accredited or academic programme onto which they have enrolled, i-coach academy reserves the right to terminate the relationship and payment will only be due for the modules / interventions received to that point plus a one-off administration fee
  • In the event a student finds they are unable to continue with the accredited or academic programme onto which they have enrolled, regardless of reason, they must inform the Programme Director in the first instance then document their reason(s) for withdrawal and submit to the appropriate central office in South Africa or UK. Each case will be reviewed on a case by case basis by i-coach academy Directors. Should the student’s rationale for withdrawal part-way through their accredited or academic programme be accepted and supported by the i-coach academy Directors, payment will only be due for the modules / interventions received to that point
  • Any agreed Tranche Payment Plan must be strictly adhered to by the delegate. Changes to a Tranche Payment Plan can only be made with the express permission of i-coach academy. Failure to adhere to an agreed Tranche Payment Plan may result in the delegate being withdrawn by i-coach academy from the accredited or academic programme in which they are enrolled


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