Cancellation Policy

A commitment to attend one of i-coach academy’s accredited or academic programmes, seminars or events is entered into either through the submission of a booking request (via email or i-coach academy’s website) or the submission of a completed application form. Through the submission, the individual is entering into a contractually binding agreement with i-coach academy and is giving their acceptance to abide fully with the published terms and conditions applicable to the particular accredited or academic programme, seminar or event.

Terms and conditions plus fees payable for i-coach academy’s accredited or academic programmes, seminars and events are published on i-coach academy‘s website (www.i-coachacademy.com). It is the individual’s responsibility to ensure they have read and understood the terms and conditions that applies to the accredited or academic accredited or academic programme, seminar or event to which they have booked.

Payment

On receipt of a booking request or application form, a place will be held for the individual by i-coach academy and an invoice raised.

  • For seminars and events (including Skills Assessment Days) fees are payable in full on receipt of the i-coach academy invoice
  • If more than 30 days prior to the accredited or academic programme start date, a deposit totaling 20% of the total accredited or academic programme fee is payable on receipt of the invoice with the balance payable 20 working days prior to the accredited or academic programme start date
  • Where there are fewer than 30 working days prior the accredited or academic programme start date, the total accredited or academic programme fee must be paid in full on receipt of the invoice
  • For accredited or academic programmes being paid in ‘tranche’ (installments) an administration fee will be added to the total cost of the accredited or academic programme and appear as a separate item on the invoice
  • For Skills Assessment Days fees are payable in full on receipt of the i-coach academy invoice

Exceptions

  • Administration fees, where billed, are non-refundable
  • Skills Assessment Days fees are non-refundable in the event of cancellation by the delegate
  • Accredited or academic programmes, seminars or events (including Skills Assessment Days) rescheduled by i-coach academy which result in the individual being unable to attend the rescheduled date(s) will result in any monies paid (less any administration fee) being refunded and no further cancellation charges applied
  • In the event the individual is unable to attend a booked accredited or academic programme, seminar or event they have the right to offer a substitute to attend in their stead to avoid incurring cancellation charges subject to i-coach academy’s agreement
  • Cancellation of an accredited or academic programme, seminar or event by i-coach academy with no rescheduled date(s) offered will result in a refund being made (less any administration fee)
  • If an individual is unable to pay the total accredited or academic programme fee in one sum a Tranche Payment Plan can be arranged at the discretion of i-coach academy. Each request of this nature will be considered on a case-by-case basis. In every event, however, all payments must be paid in full in accordance with the agreed Tranche Payment Plan. Failure to pay an agreed tranche without the express agreement of i-coach academy will result in the individual being withdrawn from the accredited or academic programme in which they are participating. Please be aware payment in tranches is subject to a one-off administration fee which is non-refundable in all circumstances
  • It is the individual’s responsibility to ensure they have read and understood the Terms and Conditions that apply for every accredited or academic programme, seminar or event onto which they have been booked. For special events which may have their own specific Terms and Conditions the individual is obliged to abide by those specific Term and Conditions

Terms and Conditions – Seminars & Events

If you have to cancel a seminar or event, we will provide a refund as detailed below, less an administrative charge of £20.

  • Cancellation more than 30 working days prior to a seminar or event date = 0% of fees forfeit
  • Cancellation fewer than 30 working days but more than 15 working days prior to a seminar or event = 50% of fees forfeit
  • Cancellation fewer than 15 working days prior to a seminar or event = 100% of fees forfeit

NB If the individual is able to offer a substitute to attend in their stead, subject to i-coach academy’s agreement, no monies will be forfeit and no administrative fee charged.

Terms and Conditions – Accredited or Academic Programmes

  • Cancellation more than 40 working days (Mon – Fri) prior to the date of commencement of a accredited or academic programme = no charge
  • Cancellation more than 30 working days (Mon – Fri) prior to the date of commencement of a accredited or academic programme = 20% of total fee is forfeit
  • Cancellation fewer than 30 working days (Mon – Fri) but more than 15 working days (Mon – Fri) prior to the date of commencement of a accredited or academic programme = 50% of all monies paid or owed are forfeit
  • Cancellation fewer than 15 working days (Mon – Fri) prior to the commencement of a accredited or academic programme or withdrawal from a programme once it has commenced = 100% of any monies paid or owed are forfeit
  • In the event a student proves to be unsuited for an accredited or academic programme onto which they have enrolled, i-coach academy reserves the right to terminate the relationship and payment will only be due for the modules / interventions received to that point plus a one-off administration fee
  • In the event a student finds they are unable to continue with the accredited or academic programme onto which they have enrolled, regardless of reason, they must inform the Programme Director in the first instance then document their reason(s) for withdrawal and submit to the appropriate central office in South Africa or UK. Each case will be reviewed on a case by case basis by i-coach academy Directors. Should the student’s rationale for withdrawal part-way through their accredited or academic programme be accepted and supported by the i-coach academy Directors, payment will only be due for the modules / interventions received to that point
  • Any agreed Tranche Payment Plan must be strictly adhered to by the delegate. Changes to a Tranche Payment Plan can only be made with the express permission of i-coach academy. Failure to adhere to an agreed Tranche Payment Plan may result in the delegate being withdrawn by i-coach academy from the accredited or academic programme in which they are enrolled
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I found Caroline to be an astute empathetic coach, who was highly skilled in holding the conversation and helping me to move forward on my issues.

Senior Leader,
Defence Academy of the UK

I’m confident, assertive, whilst more relaxed in my own style of leadership, and comfortable around senior people. In being more confident, I am already making a greater impact at work.

Ministry of Defence Civil Servant,
Coaching Client

Incredibly enlightening...... Caroline taught me how to understand myself....how I operated, what I valued, how people were different ...once you have such an understanding it then becomes far easier to succeed in managing relationships.

Senior Leader,
Coaching client

I expected that the coaching sessions would give me some professional guidance and advice around my personal development and particularly on my leadership skills. The coaching sessions certainly helped me to enhance my listening skills as a way of ensuring effective communication between colleagues. Now, I feel better equipped to coach junior colleagues as well as connecting more effectively with more senior colleagues when I am running my production performance meetings. For me, it was all about improving my interaction with other team members to help achieve the best team decision. my coach helped me to achieve that.

ALDP Participant,
BP Angola

Early 2007 I was transitioning to a new role, which was in a completely different area of the business, with very different challenges compared to my previous role. The ALDP coaching programme really helped me to quickly go through the steep learning curve of the new role, and improve my personal effectiveness and self confidence. I was assigned a coach to work with, who had a lot of experience and was passionate at coaching. His simple, but structured approach to coaching was enjoyable and really helped me to find the right direction, make the right decisions, and become confident to challenge and communicate effectively.

ALDP Participant,
BP Angola

Using different styles and tackling a range of work and personal issues [Caroline] pushed me and challenged me to take me out of my comfort zone. She really made me think about me, my role, my style and my development potential. I am now putting a lot of what we discussed into practice and I recognise that today it is having a positive effect on my approach to both my work and my professional development.

Senior Leader,
BBC Operations Group

Eunice Aquilina is a jewel in the coaching crown. Endlessly patient, she enables you to arrive at the right solution for you in a way that makes you realise that you have owned it from the beginning. Her impactful coaching style builds confidence and facilitates personal development which leads to a much more effective approach to solving difficult business issues. She is clear, confident and extremely challenging, but in a way that leaves you wanting more. I found her coaching to be invaluable to my business needs, and fun too.

Senior Leader,
BBC South

What was excellent was i-coach academy’s flexibility with how people were responding, as well as their attention to how RCN wished to see coaching sit within the organisation’s culture.

Julie Carrington,
Royal College of Nursing

Caroline’s skills in learning design are … evident in her contribution to the design of the programme and her continuous feedback on ways in which we may still improve for the benefit of the learners. Her module on coaching I regard as best practice for both its theory and the facilitation of the learning process.

Birgitte Davy,
Shell

Professor Mike van Oudtshoorn is a passionate speaker, a clear systematic thinker and the most powerful advocate for the profession of coaching. We were all impressed by the speed with which he got to grips with our business issues and identified where our needs lay. Mike made everyone feel at ease, from the most senior executives down and we were soon sharing the challenges and engaging with the issues in a very constructive atmosphere. He didn’t spoon feed us with solutions but enabled us to develop our own ideas which was far more valuable. In the true spirit of coaching, he was facilitative rather than telling, addressing our business needs and communicate the big picture. In particular, Mike managed to make performance management seem easy with his clear and logical way of explaining how to get the best out of people. He truly is a leader in his field.

Sarah Bater,
Kingfisher PLC

The depth of expertise in i-coach academy combined with their professionalism and skill in learning design and delivery has seen them deliver a series of successful programmes, which have really made a difference to the participants’ ability to perform in our organisaton.

Paul Ellis,
Defence Academy of the UK

Throughout … Caroline has demonstrated the right balance between empathy and challenging me to focus on the end result. … I feel that I have developed a relationship of trust with her. I felt that she had a lot to offer not only as a professional coach but also because of her international experience and background which enables her to understand different contexts with the right level of sensitivity and interest

Tana Holness,
BP Angola

Both Caroline and Eunice handled the group with exceptional professionalism and with authority which stemmed from their vast knowledge of coaching.

Steve Eades,
DE&S

Working with i-coach was inspirational. The programme was a huge success for BP.

Joanna Yates,
Programme co-ordinator, BP