Frequently Asked Questions

I am interested in developing coaching skills that I can use in my day-to-day interactions and work conversations. I am yet to undertake any training in coaching and am currently not working in a coaching capacity. Do you have a programme that is suitable for me?

The Foundation in Coaching Practice Programme is designed for anyone interested in developing coaching skills – you could be a manager, human resource or training consultant, business consultant/adviser, teacher, counsellor, therapist, social worker, sports coach or parent. This programme will help you to develop foundation level skills that will equip you to progress to other i-coach academy programmes should you wish.

I have foundation level coaching skills and I am able to engage in a coaching conversation. What is the next first step towards becoming a professional coach?

The Certificate in Coaching Practice Programme. This is the first year of the Masters in Professional Coaching and will provide you with an excellent foundation in the practice of coaching. This programme is designed for anyone aspiring to coach formally and is also suitable for experienced coaches who wish to articulate their current approach by building a unique coaching framework and benchmarking themselves with a peer group.

I have worked as a coach for some time. I am confidant in my ability but am seeking to benchmark myself against recognised standards and gain Masters Accreditation for my professional practice. Which programme would recognise my previous training and experience while offering a learning journey to challenge and enhance my professional coaching practice?

The Conversion Module and the Masters in Professional Coaching Programme. As an experienced coach with an established coaching practice the second year programme is likely to be right for you as it will assist you to explore your unique contribution and signature presence in the field of coaching, to build a greater repertoire for your practice and to underpin your work with a wide variety of theoretical perspectives.

I am an experienced professional in my own field and have coached informally for years. I am keen to integrate my previous experience into an individual coaching approach but I am also keen to learn more about how to use coaching more effectively within my organisation where I am responsible for leadership development and organisational and individual learning. Which programme would be right for me?

The Conversion Module and the Masters in Professional Coaching Programme. The second year of the Masters in Professional Coaching is likely to be the right programme for you as it will assist you to explore your unique contribution and signature presence in the field of coaching, to build a greater repertoire for your practice and to underpin your work with a wide variety of theoretical perspectives. The Masters Qualification route also offers you the opportunity to conduct work-based research into applications which offers a tangible contribution to your organisation whilst contributing to your professional development and the development of the coaching profession.

If I join a Certificate programme and change my mind and want to carry on to do the MA, how do I do that and what do I pay?

Students can and do change their minds during their Learning Journey. The first thing is to discuss it with the Programme Director and then the i-coach academy office team in London will be able to make all the necessary arrangements which include amending student records at i-coach and notifying Middlesex University (if registered already for a different academic pathway). Assuming the fee for the Certificate in Coaching Practice (currently £6950 + VAT) has been paid, the additional cost for the MA including the Research Project will be invoiced separately.

What if the programme is not for me; can I quit?

Yes if the programme is genuinely not for you. Firstly raise any concerns you have with the Programme Director and then put in writing the rationale for wanting to leave the programme. Be aware that withdrawal or cancellation at any time after booking a place on a programme may incur cost so please ensure you have read the i-coach academy Cancellation Policy.

What is ‘supervision’ in coaching?

Supervision on a 1:1 or group basis is the formal opportunity for coaches working with clients to share, in confidence, case load activity to gain insight, support and direction for themselves and thereby enabling them to better work in service of their clients. Supervision forms part of the i-coach academy programme Modules and is also available on a private arrangement.

I am not sure if I want a masters degree, can I sign up for the Masters in Professional Coaching and make the decision regarding the degree at a later date?

Yes, you can complete the Masters in Professional Coaching first and then decide to complete the master’s degree.  Fees are not static so we would need to calculate fees when you make the decision to register for the degree from Middlesex University.

Can I register now for the masters degree option, complete the recognition claim (if relevant) and professional module and then take a break before completing the research modules?

Yes, provided you have registered with the university from day one and paid your fees, you can take a break after completing the initial modules and return within 5 years to complete the research modules and complete your degree. There may be additional costs and requirements when you return from your break as the programme and fees are not static.

Can I pay in instalments rather than in one lump sum?

Yes – payment by tranche can be arranged at the discretion of the Education Director. Payment is usually made in 4 equal payments but this can be negotiated. The first tranche payment would need to be made prior to the commencement of the programme and all payments would need to be made prior to the end of the programme. Tranche payment attracts a one-off fee of £100+VAT. If this option is important to you, please contact the i-coach academy London office to discuss. Please see the i-coach academy Cancellation Policy which includes details of payments.

How do I find ‘clients’ to coach?

i-coach academy recognises that for some people starting out on their learning journey it can be difficult to find ‘clients’ and will offer as much support as possible with sourcing clients to coach. These clients may be students from other programmes which will give practice and experience to both parties. However, i-coach academy firmly believes in self-organised learning and encourages all students to source clients of their own from as many locations as possible – through networks, workplace, friends, ex-colleagues etc. It is suggested that whilst training, coaches may want to offer their coaching service pro-bono or for a limited fee.

I found Caroline to be an astute empathetic coach, who was highly skilled in holding the conversation and helping me to move forward on my issues.

Senior Leader,
Defence Academy of the UK

I’m confident, assertive, whilst more relaxed in my own style of leadership, and comfortable around senior people. In being more confident, I am already making a greater impact at work.

Ministry of Defence Civil Servant,
Coaching Client

Incredibly enlightening...... Caroline taught me how to understand I operated, what I valued, how people were different ...once you have such an understanding it then becomes far easier to succeed in managing relationships.

Senior Leader,
Coaching client

I expected that the coaching sessions would give me some professional guidance and advice around my personal development and particularly on my leadership skills. The coaching sessions certainly helped me to enhance my listening skills as a way of ensuring effective communication between colleagues. Now, I feel better equipped to coach junior colleagues as well as connecting more effectively with more senior colleagues when I am running my production performance meetings. For me, it was all about improving my interaction with other team members to help achieve the best team decision. my coach helped me to achieve that.

ALDP Participant,
BP Angola

Early 2007 I was transitioning to a new role, which was in a completely different area of the business, with very different challenges compared to my previous role. The ALDP coaching programme really helped me to quickly go through the steep learning curve of the new role, and improve my personal effectiveness and self confidence. I was assigned a coach to work with, who had a lot of experience and was passionate at coaching. His simple, but structured approach to coaching was enjoyable and really helped me to find the right direction, make the right decisions, and become confident to challenge and communicate effectively.

ALDP Participant,
BP Angola

Using different styles and tackling a range of work and personal issues [Caroline] pushed me and challenged me to take me out of my comfort zone. She really made me think about me, my role, my style and my development potential. I am now putting a lot of what we discussed into practice and I recognise that today it is having a positive effect on my approach to both my work and my professional development.

Senior Leader,
BBC Operations Group

Eunice Aquilina is a jewel in the coaching crown. Endlessly patient, she enables you to arrive at the right solution for you in a way that makes you realise that you have owned it from the beginning. Her impactful coaching style builds confidence and facilitates personal development which leads to a much more effective approach to solving difficult business issues. She is clear, confident and extremely challenging, but in a way that leaves you wanting more. I found her coaching to be invaluable to my business needs, and fun too.

Senior Leader,
BBC South

What was excellent was i-coach academy’s flexibility with how people were responding, as well as their attention to how RCN wished to see coaching sit within the organisation’s culture.

Julie Carrington,
Royal College of Nursing

Caroline’s skills in learning design are … evident in her contribution to the design of the programme and her continuous feedback on ways in which we may still improve for the benefit of the learners. Her module on coaching I regard as best practice for both its theory and the facilitation of the learning process.

Birgitte Davy,

Professor Mike van Oudtshoorn is a passionate speaker, a clear systematic thinker and the most powerful advocate for the profession of coaching. We were all impressed by the speed with which he got to grips with our business issues and identified where our needs lay. Mike made everyone feel at ease, from the most senior executives down and we were soon sharing the challenges and engaging with the issues in a very constructive atmosphere. He didn’t spoon feed us with solutions but enabled us to develop our own ideas which was far more valuable. In the true spirit of coaching, he was facilitative rather than telling, addressing our business needs and communicate the big picture. In particular, Mike managed to make performance management seem easy with his clear and logical way of explaining how to get the best out of people. He truly is a leader in his field.

Sarah Bater,
Kingfisher PLC

The depth of expertise in i-coach academy combined with their professionalism and skill in learning design and delivery has seen them deliver a series of successful programmes, which have really made a difference to the participants’ ability to perform in our organisaton.

Paul Ellis,
Defence Academy of the UK

Throughout … Caroline has demonstrated the right balance between empathy and challenging me to focus on the end result. … I feel that I have developed a relationship of trust with her. I felt that she had a lot to offer not only as a professional coach but also because of her international experience and background which enables her to understand different contexts with the right level of sensitivity and interest

Tana Holness,
BP Angola

Both Caroline and Eunice handled the group with exceptional professionalism and with authority which stemmed from their vast knowledge of coaching.

Steve Eades,

Working with i-coach was inspirational. The programme was a huge success for BP.

Joanna Yates,
Programme co-ordinator, BP